International Data Group

Customer Success Manager, Strategy

Job Locations US-VA-Reston
Job Post Information* : Posted Date 4 weeks ago(11/3/2022 3:18 PM)
ID
2022-2591
Company
Foundry
Job Family
Customer Success/Experience
Unit
Customer Success - Triblio
Employee Type
Regular (Full Time)
Career Level
Experienced (Non-Manager)

Overview

Our Business:

 

Triblio is the ABM Platform behind the industry’s most successful teams. As part of Foundry, we are building a highly differentiated solution at the intersection of media and technology, with proprietary data and technology at the heart of our platform. We serve customers from the Enterprise to SMB and pride ourselves on a reputation for making customers successful, whatever it takes. We are built on a positive team culture, high-performance expectations across the company, mutual commitment to each other’s success, and always putting the customer first.

 

The Opportunity:

 

We are searching for a smart, self-starting Customer Success Manager to join our Strategy team and own the relationship and retention of our customer accounts. As a strategic and trusted advisor to your clients, you will be fully responsible for their satisfaction from the moment they sign on, ensuring they get maximum value from the Triblio platform. As a CSM, you will nurture outstanding experiences and sustained value for Triblio customers by acting as their advocate from point of sale through renewal.

 

You’ll need to be comfortable being the first line of contact for clients, who will want to discuss everything with you from campaign strategy to ROI generated from our platform. You'll have to learn about your clients’ businesses and be comfortable picking up new subjects fast to understand their specific challenges and supply strategic input. The job requires a love for problem-solving and the organizational chops to keep all your clients moving forward at once.

Responsibilities

  • Maintain a customer-first mentality in all aspects of the job
  • Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond
  • Protect our company growth by minimizing churn and finding upsell opportunities
  • Stay well-versed in account-based marketing trends and be able to consult intelligently for their customers
  • Deal confidently with the unexpected, but prepare for every interaction so “unexpected” doesn’t happen often
  • Develop executive relationships that keep Triblio and customers well aligned on goals
  • Proactively collaborate with product, Sales, and Marketing teams to serve as the voice of the customer
  • Work in our Reston, VA headquarters

Qualifications

  • Undergraduate degree (BA/BS) or equivalent experience
  • Strong track record in an account management role; managing client relationships and retaining revenue
  • Exceptional communication and organizational skills
  • Knowledge/experience of web applications in the sales/marketing toolkit: CRM, marketing automation, web analytics, etc
  • Familiarity with marketing and/or demand generation, ideally in B2B

 The Team:

 

The Customer Success team acts as a critical bridge between Triblio’s customers and the rest of our company. Internally, we are versatile customer advocates who help the product and go-to-market teams understand what customers want and develop a cutting-edge roadmap to match. Toward our customers, we act as product experts on their teams and unofficial consultants helping to design and execute account-based marketing strategies. Our Customer Success team is extremely versatile and dynamic, surrounding our customers with specialized departments and roles - Strategy, Solutions and Services. Our team is a family and thoroughly enjoy supporting one another to all achieve success alongside our customers!

 

Key Benefits/Perks:

 

We offer competitive salaries, an outstanding benefits package and an atmosphere dedicated to advancing our passion in providing cutting-edge advertising & marketing solutions for our clients.

 

Please upload a formatted version of your resume and cover letter during the application process.

 

IDG, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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